Case Studies

Peter Pratt's Inn
Yorktown, NY 

Peter Pratt's Inn is a rustic, 200 year-old farmhouse nestled amid a pine forest in bucolic Yorktown, NY.  The inn, has been owned by the Pratt family for nearly four decades, with son Jonathan managing the restaurant for the past several years.   

In 1995 Jonathan decided it was time to replace his out of date POS system. Jonathan was looking for a POS that was easy to use, configurable, flexible and reasonably priced.  

He took his search to the web were he found 5 different POS software vendors. After meeting with PixelPoint reseller Tom Tanase from Touch 2000 and seeing the PixelPoint POS Hospitality software he decided on PixelPoint. “I chose PixelPoint because you can put it anywhere. It is that flexible and customizable.”  

Jonathan was using PixelPoint extensively at the front and back of the restaurant for inventory control, orders, payroll, time clock and price changes to help him run his restaurant and manage his 15 employees.  

Since then, business has been good and the restaurant has expanded several times, including a patio during the summer months.  

In the Spring of 2001 Jonathan was first introduced to PixelPoint’s Pocket POS wireless product at a Tradeshow.  

Upon seeing it, Jonathan was impressed immediately. While customers enjoyed dining in the evening air it was a nightmare for his wait staff. The wait staff had to trek up two flights of stairs and walk several hundred feet to get from the patio to the main dining room.  The result was that wait staff would take several customer's orders each trip outdoors, causing a logjam once returning inside at both the POS terminal and in the kitchen. This was not good for customer satisfaction. 

Jonathan realized that PixelPoint’s Pocket POS technology could offer a solution to his problem. Today, Peter Pratt's Inn wait staff now enter patio customer's orders into Fijitsu tablet PCs at the table, where they are sent instantaneously to the kitchen via wireless LAN.  Customers are served 5-10 minutes faster and Mr. Pratt is considering adding more units for next summer